Business Strategy Plan Template Fresh from our toolbox is this 5-page template which allows you to simply plug in your own corporate information and logos in order to present your Business Strategy Plan to key stakeholders.
The latest TriNet HR Minute podcast showcases flexible work schedules. Studies show flexible schedules increase employee satisfaction and lessen turnover. Discover how to implement a flexible work arrangement. Host: Ruth Alexander, Director of Human Capital Consulting at TriNet.
Does Your HR Outsourcer Measure Up?
By Beth Stackpole HRWorld.comHR outsourcing is like any other service-oriented business relationship — there is a certain amount of care and feeding required to nurture the partnership. Yet beyond the feel-good aspects of personal dynamics and relationship building, both parties need to agree to a set of clearly defined metrics in order to keep everyone on the same page.
If this sounds like a basic business tenet, it is. However, it’s a principle that, while essential in such fields as information technology or call-center outsourcing, has yet to catch on as a best practice in HR outsourcing relationships. “Most HR professionals don’t think in terms of ROI (return on investment) and aren’t versed in drawing a correlation between how the services will impact the business,” maintained Larry Casey, senior vice president of human resources at Key Safety Inc., a Sterling Heights, Mich., manufacturer of safety components like airbags and seat belts. “They think more along the lines like if we throw benefits out there and no one complains, we’re in good shape.”
Without official metrics in place, what appears to be a successful outsourcing arrangement to some might seem to others like a giant mess. It boils down to a simple matter of managing expectations so that the service levels the client expects are manageable and desirable, from a profit standpoint, by its outsourcing partner. “The key thing in any outsourcing relationship is expectation management,” noted Tom Darrow, president of the Atlanta chapter of the Society for Human Resource Management and president of Talent Connections LLC, an Atlanta-based provider of outsourced recruiting services. “It’s essential for the outsourced provider and the client company to sit down in advance and talk through and understand what the expectations are. Otherwise, it doesn’t matter how good a job is done if expectations aren’t being met. ”
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